Shipping and Delivery Policy
Here at R&R Hobbies, we strive to make your experience simple and easy.
We are a proudly Aussie owned business shipping from Sydney.
Dispatch Timeframes
We aim to be as efficient as possible when packing and shipping orders. However, factors outside our control may occasionally impact dispatch timeframes.
In stock orders are usually dispatched within 3 to 5 business days. This refers to the time it takes us to pack and hand your order to the carrier. Delivery time begins once the order has been dispatched and may vary depending on the carrier, destination, public holidays, peak periods and other factors outside our control.
If your order includes a pre-order, backorder, Kickstarter or crowdfunding item, it will be dispatched once the stock has been made available to us by our suppliers.
Shipping Delays
Occasionally, delivery delays may occur due to circumstances outside our control.
If you believe there has been an issue with your delivery, please contact us within 14 days of the expected delivery date, or as soon as reasonably possible, so we can review the issue and, where appropriate, launch an investigation with our logistics partner on your behalf.
To avoid preventable delays, please ensure you double check your order details, including your full delivery address, before placing your order at checkout.
Pre-Orders, Backorders, Kickstarter and Crowdfunding Items
If your order includes a pre-order, backorder, Kickstarter or crowdfunding item, the entire order will usually be shipped once all items are available.
If you would like available items shipped separately, please contact us to arrange this. Additional shipping costs may apply.
Shipping Costs
Standard Shipping
The $14.50 standard shipping fee covers delivery to anywhere in Australia.
Some heavy, oversized or bulky orders may incur an additional shipping charge, including orders over 5kg actual weight or 5kg cubic weight. Cubic weight is based on the size of the packed parcel and may apply where an item is light but large, oversized or expensive to post. If an additional charge applies, we will contact you before dispatch to confirm the additional cost.
Express Post
The $22 Express Post option is available for orders under 2kg.
If an order is over 2kg and Express Post has been selected, we may contact you by email or phone to advise. In this case, the express postage charge may be refunded and the order will be sent by standard shipping, or you may elect to pay the cost difference.
Express Post refers to the postage service selected. Dispatch timeframes still apply unless otherwise confirmed by R&R Hobbies.
Collector Shipping Option
We also offer a $35 Collector Shipping option for customers who would like additional protection for their order during transit.
Collector Shipping uses standard transit times and is not an express delivery service. This option provides extra protective packing for collectible items (such as a box inside a box when possible), sealed products, display items, or orders where the condition of the outer packaging is especially important to the customer.
While we take extra care when packing Collector Shipping orders, delivery remains handled by third-party logistics providers. Minor handling marks, shelf wear, or transit wear may still occur and cannot be completely guaranteed against.
Collector Shipping does not guarantee mint condition packaging, flawless outer boxes, or perfect corners. It is an additional protective packing option designed to reduce the risk of avoidable transit damage.
For clarity, the heavy, oversized or bulky order clause above also applies to Collector Shipping orders. If a Collector Shipping order is over 5kg actual weight, over 5kg cubic weight, oversized, bulky, or otherwise requires an additional shipping charge, we will contact you before dispatch to confirm the additional cost.
Delivery Address Responsibility
Customers are responsible for ensuring their delivery details are complete and correct at checkout.
If an order is returned to us due to an incorrect or incomplete address, failed delivery, refusal to accept delivery, or non-collection, we may need to charge an additional shipping fee to resend the order.
Authority to Leave and Safe Drop Deliveries
If a parcel is delivered with authority to leave, or is left in a safe place by the carrier, R&R Hobbies cannot accept responsibility for theft or loss after the carrier has marked the parcel as delivered.
However, we will assist customers where possible with the information needed to contact the carrier or lodge an investigation.
Lost, Damaged or Stolen During Delivery
If your order is lost, damaged or appears to have been stolen during delivery, please contact us as soon as possible so we can review the issue and assist with the next steps.
We may ask for photos of the parcel, packaging, damaged items, tracking information, and any other details required by the carrier or insurer.
For Collector Shipping orders, please retain all packaging and take clear photos of the parcel, internal packing materials, and damaged items before lodging a claim or contacting us.
You may also be able to lodge a claim here:
Nothing in this policy is intended to limit any rights you may have under Australian Consumer Law.
Policy updated: 28/06/2026
